Zillow Reviews

Zillow has an overall rating of 1.8 based on 115 reviews. Customer feedback on Zillow is mixed: Zillow reviewers highlight positive aspects like user-friendly interface, extensive property listings, helpful market insights, which strongly appeal to home buyers, sellers, real estate investors. However, Zillow is often criticized for its inaccurate property data, frequent ads, limited customer support.

1.8/5.0

115 reviews

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All Zillow Reviews (115)
LoriJeffers
June 01, 2026
"I checked the Zestimate for my home..."
I checked the Zestimate for my home and the value shown was nowhere near accurate. At first I thought it might just update on its own, but the numbers were so off that I ended up having to escalate the issue. It was frustrating because something like this can really mislead people looking at the property
gertrudeweeks1811
May 19, 2026
"Pricing is confusing and the site only works when it wants to"
I wanted Zillow to make things easier, but the pricing info felt kind of all over the place. I’d see one number in one spot, then a different estimate or fee somewhere else, so it was hard to know what was actually accurate. On top of that, the site feels like it works when it wants to, which just adds to the frustration when you’re trying to figure out a real budget.
LISOWSKI
May 14, 2026
"Not worth the ad spend for me tbh"
I paid for ads on Zillow and tbh, I just didn’t see much come back from it.
At first the clicks looked decent, but the leads were weak. A lot of them felt like people just browsing around, not anyone actually ready to talk or move forward lol.

Maybe it works better in other markets, idk, but for me the value was way off. For what it cost, I’d rather put that budget somewhere else.
HazelSolomon
May 12, 2026
"Home value tracking is just way off"
The home value tracking just doesn’t seem accurate. Every time I check it, the estimate feels way off from what it should be
hello_marie920
May 07, 2026
"Did anyone else have trouble getting a response?"
I reached out to the agents but never heard anything back. Maybe I missed something, but I was expecting at least some kind of reply. Has this happened to anyone else?
Ira_benitez70
April 17, 2026
"I used Zillow once and then suddenly..."
I used Zillow once and then suddenly started getting nonstop spam calls. Like, why is this so complicated? I was just trying to look at homes, not have my phone blown up all day. it was really annoying and not worth the hassle.
hello_james682
April 16, 2026
"I checked zillow and it made the..."
I checked zillow and it made the area seem quiet and safe, but, uh, that really wasn’t the full picture. There were loud streets close by and a few blocks that felt sketchy. I don’t think I’d trust their neighborhood info again.
Irene.dallas
April 15, 2026
"Lost trust after scam listings stayed up"
I reported what was clearly a scam listing, but it stayed up way longer than it should have. that really bothered me. If scams can sit there after being reported, how am I supposed to trust the platform? It makes me second-guess using it at all.
hello_melinda120
April 03, 2026
"I don’t know what’s going on with..."
I don’t know what’s going on with this map, but it keeps jumping all over the place every time I try to use it. I’m just trying to check a location, not chase the screen around like it’s playing games with me. Super frustrating.
harriette1993
April 02, 2026
"Updating my account was way more difficult than it needed to be"
I tried to update my account info and it turned into such an unnecessary hassle. Nothing seemed to work, and when I reached out to support, they just kept sending me around in circles instead of actually helping. Frustrating experience overall
WILLIAMS
March 26, 2026
"Filters feel like they work… until they don’t"
I’ll set my filters for price, number of bedrooms, and the type of place I’m actually looking for, and at first it seems like zillow gets it. Then I start scrolling and suddenly I’m seeing rentals, homes way over my budget, or places in areas I never picked. It’s confusing because sometimes the results are close, but then a bunch of random ones get mixed in. Makes the whole search feel way more frustrating and time-consuming than it needs to be.
LeahButler
March 26, 2026
"App keeps freezing when I try to search"
The app is just really frustrating to use. It’s slow, crashes often, and every time I search, it freezes up. The map also keeps reloading for no reason, which gets annoying fast
CARRENO
March 19, 2026
"Saved searches are an absolute lifesaver"
I’m telling you, Zillow alerts are 100% one of the best things for house hunting. I didn’t have to sit there refreshing listings all day like a maniac, and I still caught new places pretty much right away. A few of the emails were repeats, sure, but it made the whole process way easier. I’m completely convinced I would’ve missed half the good listings without it.
codywerner9039
March 04, 2026
"Useful, but privacy and ownership feel murky"
I use Zillow a lot to look up homes and get a rough idea of prices, and it’s helpful for that. But I’m not a fan of how much info it feels like they’re collecting. After browsing around, I started seeing way more real estate ads everywhere, which was a little annoying. I also wish it was clearer who actually owns or controls certain listing info and data, because it can feel kind of vague. It’s not a terrible experience, but the privacy settings really need to be easier to find and understand.
velma1970
March 01, 2026
"Reviews Should Come From Real Experiences"
I really think reviews should be based on your own honest experience, not guesses or what someone else said. If you’ve actually used the product or service, share what happened and how you felt about it. In my opinion, that’s the only kind of review that’s truly helpful.
hello_jane068
February 13, 2026
"Application process was okay, but a little clunky"
Applying through Zillow started off easy, but a few parts got annoying. I had to go back and double-check my info more than once, and the upload steps weren’t super clear. That part was weird because I wasn’t always sure if everything actually went through. It worked out in the end, but I expected it to be a smoother process
kathyherron0781
February 09, 2026
"I paid through Zillow thinking everything was..."
I paid through Zillow thinking everything was settled, then extra fees popped up afterward that I wasn’t expecting. It’s frustrating because I feel like I lost money I wouldn’t have agreed to spend if I’d known upfront. I reached out to support, but the replies felt like copy-and-paste answers and didn’t really address the issue. Definitely left a bad taste, and I don’t think I’ll use it again.
David.youngblood
January 30, 2026
"I really wanted zillow leads to work, but..."
I really wanted zillow leads to work, but wow, it felt like I was chasing ghosts half the time. Most of the people either never replied, didn’t seem serious at all, or acted like they had accidentally clicked something and had no idea why I was reaching out. It was exhausting and kind of maddening to spend that much time following up with people who clearly weren’t ready or even interested. For what it costs, I expected a lot better. I’m not saying every single lead was terrible, but overall it just felt nowhere near worth it.
BernardWalraven_98
January 17, 2026
"School info was wrong and super confusing"
I was using Zillow to look for a place, and school zones were a huge deal for us. The listing showed one school on the home page, but when I checked with the district, they said the address actually goes to a different school. Like, give me a break, that is not a small detail to mess up.
I understand info can change, but school assignment is something people really rely on when choosing a home. I ended up having to call the district myself and double-check everything, which was annoying and stressful. Zillow really needs to do a better job keeping that kind of information accurate.
PaulaNelson
January 02, 2026
"Pretty frustrating to use lately"
Zillow has been kind of a pain for me lately. Pages take forever to load, my filters randomly reset, and then I’ll click on a listing and it’s not even close to what I searched for.
The map is probably the most annoying part. It jumps around so much that I lose track of what I was looking at, and comparing homes turns into this whole hassle. I thought it would be quick and simple, but yeah, it just ends up wasting a lot of time.

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Zillow Q&A

As a landlord who utilizes Zillow, I'm curious about the reason behind not receiving any responses to my emails. I'm currently facing multiple issues with my website.

Herbert
October 28, 2022

“Zillow's main function is to gather your personal information. If you decide to discontinue or decline payment for their subpar service, they resort to employing deceitful individuals who pose as potential tenants, buyers, or sellers. These individuals fail to provide any form of identification and proceed to post negative reviews. Zillow is an extremely unsatisfactory website.”

blackmouse352
September 01, 2020

“I strongly advise against using Zillow under any circumstances. I had a terrible experience when I listed an apartment for rent. Almost immediately, I discovered that either Zillow had sold access to my listing or their security measures were so poor that someone claiming to be a property management company hijacked my listing. I have been trying to investigate how this happened, but Zillow insists that the issue must be my fault. It is incredibly frustrating that there is no customer service phone number available in the US unless you are a paid advertiser, and their "support" is outsourced to low-wage call centers in third-world countries. Additionally, if you leave a negative review on their Facebook page, they simply delete it. After finally receiving an email from someone named "Sara," she instructed me to log into my account using the hijacker's email address and password in order to remove them. Furthermore, when attempting to deactivate my account, the provided link only takes you to the main page to purchase their services. There is no way to deactivate your account or delete your personal information, meaning that once they have it, they can sell it indefinitely. I cannot stress enough how terrible this company is, and I strongly urge you to avoid using their services.”

As native speakers, we are concerned about the lack of calls we are receiving from potential buyers for our listing. It seems that they are contacting the "Premier" Agents instead of reaching out to us directly!

ErikaHopkins
June 28, 2021

“Why would you anticipate receiving a call from the buyer? In order for things to be handled correctly, buyers typically have their lawyer, representative, or realtor reach out to you. Therefore, when you choose to sell your property without an agent, you are essentially indicating that you do not have legal representation, while the buyer likely does.”

WendyFrazier
April 24, 2019

“They don't actually do anything for the sellers!”

Did the property located at 1125 Sunnybrook Ln in Enid, OK 73703, which we own, fail to sell in 2013 at any price and does it not have a pool? Are you interested in pursuing legal action?

heavybutterfly162
June 28, 2021

“If your mortgage loan has undergone changes, it might appear as if the house has been sold. However, it is important to note that without a contract or consideration, you cannot file a lawsuit. All the information provided is sourced from public records.”

How can I delete a realtor review that I wrote?

Warren.Adams
February 19, 2016

“Best of luck!”

How can I revoke my claim on my home?

DeannSnyder
October 29, 2015

“To remove your listing, simply follow the instructions provided on the Zillow website.”

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